'Esure', the company that insurances the Silver Dream Machine have decided that the aforementioned car ( BK 09 NLR) is repairable. I am happy about this. However, I have to say that the way that I, as a customer of 'Esure', have been treated by the company & by the garage that has The Silver Dream Machine in its clutches is appalling.
I have not received 1 telephone call from 'Esure' throughout the the time that they have had my car-I have had to make at least 8 calls to them since the car was recovered. I have attempted to phone the garage (on the advise of 'Esure') only to find that the phone engaged at 430pm continually until 5pm when it switched to answer-phone informing me that they were closed! Bastards!
I would strongly advise any potential customers of 'Esure' don't. They take your premium & that's it...."sod you" appears to be the attitude of the company towards its customers. I paid my premium of £350 (pa) for fully comprehensive, legal protection, no claims protection etc up front. Only to be disregarded & forgotten about when I needed the company to help me.
I phoned them again today at 815am & I was a bit assertive...."I WANT a courtesy car delivered to my home by 12noon, & I DON'T WANT a Ford Ka as that car is too small for me to climb out of" (I'm 6'3''). I also demanded compensation for the manner in which I feel that I have been treated-they have had my car for almost 2 weeks! they have agreed to pay me £10 per day, but are unable presently to state from what date.
I advise you people don't purchase insurance from 'Esure'.
O, & I ain't finished with them yet... but I'll wait 'til I get the Silver Dream Machine back......